Terms and Conditions

1. Who we are and acceptance

GridMast is the trade name of Eibar Alexander Morillo Meléndez, taxpayer number (RUC) 15604060955, domiciled in the district of Cerro Colorado, province of Arequipa, Arequipa region, Peru (“GridMast”, “we”). These terms govern the use of the gridmast.com website and the Bake Balance app (“the Service”).

By creating an account or buying a plan you accept these terms and the Privacy Policy, which forms part of them. You must be at least 18 years old. If you do not agree, do not use the Service.

2. What Bake Balance is

Bake Balance is a web app offered by subscription or one-time payment for home bakers, pastry chefs and food entrepreneurs. Depending on the plan, it lets you record ingredients and recipes, calculate costs including waste, convert units, set selling prices, create quotes and share them by WhatsApp or as a PDF. It runs in the browser (phone, tablet and computer) and needs an internet connection.

3. Your account

• You must provide a valid email and verify it to use the Service.
• You are responsible for keeping your password safe and for what is done from your account. Tell us as soon as you detect unauthorized use.
• The account is personal: do not share or resell it.

4. Plans

Current prices, offers and the detailed comparison of each plan are published at gridmast.com/bake-balance/en. If that page and this document differ on limits or conditions, this document prevails.

If you reach your plan's device limit, you must log out of one device before signing in from another.

Lifetime plan: gives access to Bake Balance and its updates for as long as the Service keeps operating, with no additional payments. If we ever decided to close Bake Balance, we would give at least 90 days' notice and let you export your data.

First Batch offer (founders): the first 75 buyers of the Annual plan during the launch keep the US$69 price on all their annual renewals as long as they renew without interruption. It is not a perpetual license. Member numbers are assigned in order of confirmed payment.

5. Payments, renewals and price changes

• Outside Peru: you pay through Hotmart. You receive a code by email and activate it under “Mi Licencia” (My License) in the app. Hotmart subscriptions renew automatically at the end of each period. Hotmart notifies you a few days before each charge, and you can cancel from your Hotmart account before the renewal.
• In Peru: you can pay with Yape in soles. Activation is arranged by WhatsApp in under 24 business hours. Yape payments do not renew automatically: we will notify you before the expiry date and, if you want to continue, you renew by sending a new Yape payment.
• We do not store card details.
• We may change prices with at least 30 days' notice. The change does not affect the period you have already paid for or the First Batch offer price.
• You can move from the Free plan to a paid plan at any time. The change is immediate and without penalty.

6. 7-day guarantee

If your first purchase of a paid plan (Monthly, Quarterly, Annual or Lifetime) does not convince you, ask for a refund within 7 calendar days of the payment and we will refund the full amount. Write to [email protected]. If you paid through Hotmart, you can also request it from Hotmart. The guarantee does not apply to renewals.

7. Cancellation

• By you: you can cancel your plan or ask for your account to be deleted whenever you want. When you cancel a recurring plan, you keep access until the end of the paid period and then the account moves to the Free plan.
• By us: we may suspend or close an account that breaches these terms or is used for fraud. Except in serious cases, we will notify you by email first.

8. Acceptable use

It is not allowed to:

• Use the Service for illegal or fraudulent activities.
• Try to access parts of the system or accounts that are not yours.
• Copy, resell or redistribute the Service, or reverse-engineer the software.
• Intentionally overload the platform or use automated tools to extract data.

9. Your data and our content

• The ingredients, recipes and quotes you enter are yours. We use them only to provide the Service, as explained in the Privacy Policy.
• The software, design, texts and the names “GridMast” and “Bake Balance” belong to GridMast and are protected by intellectual property law.

10. Liability

• Bake Balance calculates with the data you enter. Check your quantities and prices: we are not responsible for results caused by incorrect data.
• We work to keep the Service always available, but there may be interruptions for maintenance or provider failures. We will give advance notice of scheduled maintenance.
• Nothing in these terms limits the rights granted to you by Peru's Consumer Protection and Defense Code (Law No. 29571) or any other rule that cannot be excluded by contract.

11. Changes to these terms

If we change these terms, we will update the date above. If the change is important, we will notify you by email or inside the app at least 15 days in advance. If you do not agree, you can cancel before the changes take effect.

12. Governing law and complaints

These terms are governed by the laws of Peru. For any complaint, write to us first at [email protected] and we will reply within 15 business days at most. You can also go to INDECOPI (Peru's consumer protection authority). Disputes will be submitted to the courts of Arequipa, without prejudice to the rights the law grants to consumers.

13. Contact

GridMast · [email protected] · Arequipa, Peru · gridmast.com/en